Turning returns into your next growth opportunity
Data-driven returns strategy and analytics for retailers who want to reduce costs, recover value, and keep customers coming back.
Antonio Colicchio — The Returns Guy™
I've spent my career at the intersection of customer experience, fraud prevention, and returns — leading teams at Victoria's Secret, DSW, and Abercrombie & Fitch. I built my foundation running CX and Digital Fraud operations, then founded and led Returns, Fraud & Abuse departments where I developed strategies to cut return rates and reduce costly customer appeasements.I believe returns aren't just a customer behavior problem — they're a signal. Buried inside your returns data are the operational, product, and experience issues that, once fixed, drive real bottom-line impact. My approach combines data-driven analysis with deep retail operations experience to turn returns from a cost center into a source of competitive advantage
TRG Intelligence™ — Returns Analytics, Built for DecisionsMost retailers can tell you how many returns they had. TRG Intelligence tells you why, where the money is going, and what to do about it.Know why, not just what:
When return rates move, the dashboard explains the shift in plain English and ranks every product by return rate — so problem SKUs and root causes surface immediately, not three months later.Hear what customers are actually saying:
Structured return reasons paired with real customer comments, automatically grouped into emerging themes — catch a sizing or quality issue while it's still small.Turn data into recovered revenue:
Slice performance by product, size, channel, or customer type in seconds, and connect returns activity directly to profit recovery — because every return is still a chance to keep the customer
Let's talk about what your returns data is hiding
Whether you need a second look at your returns strategy or want to see the dashboard in action, I'd love to hear from you.